What do I need to bring?
ID card or passport, hiking clothes and shoes with good tread on the soles, water (2 litres) and a packed lunch.
VERY IMPORTANT: If you fail to comply with any of the conditions, rules, equipment requirements or necessary documentation, staff from the company responsible for managing the trail (TRAGSA) will refuse you access and no refund will be given (Pay particular attention to your footwear. It must be suitable for mountain walking and have a good tread pattern on the sole).
Can children or elderly people go?
This is a route of moderate difficulty; some hiking experience is recommended. The descent involves a 5 km walk over uneven terrain. Not recommended for pregnant women, people with knee problems or those suffering from severe vertigo. Access is prohibited for children under 8, people with reduced mobility and those with cardiorespiratory conditions.
Does the activity include transport?
Yes, the meeting point is the bus stop next to Santiago del Teide square, where you’ll meet our guide and we’ll head to Masca together. (Recommended parking area: Santiago del Teide Cemetery (a 10-minute walk from the meeting point).
Once we have finished the descent along the path to Masca Bay, we will take a boat to Los Gigantes and from there a shuttle back to the starting point (Santiago del Teide).
What is included in the price?
Service provided by qualified professional guides, safety equipment, tickets for access to the gorge, Boat return tickets, third-party liability insurance, personal accident insurance, compliance with tourism regulations, health and safety regulations and data protection regulations, and our commitment to quality.
What happens if the weather is bad or there’s a major incident?
In the event that the gorge is closed for reasons beyond our control (adverse weather conditions or other reasons):
– If the cancellation takes place in the days leading up to the activity, we will contact customers as soon as possible (via WhatsApp and email) to suggest an alternative date if possible; otherwise, a refund will be issued.
-If the cancellation takes place on the day of the activity, the excursion will go ahead as planned, following an alternative walking route. A refund will be issued for any services not used:
Land transport
Ferry ticket
Entrance ticket to the Gorge
If the collapse occurs once inside the ravine
We will try to provide you with the best possible solution given the circumstances at the time, in coordination with the staff monitoring the ravine.
What happens if I can’t attend or if I cancel the activity?
- Free cancellation up to 72 hours before the activity.
- 72 hours in advance: Cancellations are not permitted. In the event of cancellation or failure to attend the activity, no refunds will be given.
What safety measures are in place for the activities?
Our company takes every safety precaution when designing and subsequently carrying out each activity.
To this end, these tasks are carried out by trained professionals; we hold civil liability insurance covering our professional work; we are fully compliant with health and safety regulations; and we use approved materials and safety equipment such as first-aid kits, mobile phones and two-way radios. Furthermore, our clients are always covered by personal accident insurance.
On our website, we describe each activity, emphasising the level of difficulty so that customers can sign up for those best suited to their physical condition. At the time of registration, they are asked whether they have any medical conditions or are currently undergoing any medical treatment. This information is particularly important for customers with diabetes, asthma or allergies. In these cases, it is essential to bring the necessary medication with you to the activity, in sufficient quantities in case the activity is extended due to unforeseen circumstances (please bring enough medication to last 24 hours).
However, please note that our activities take place in the natural environment, which can sometimes be unpredictable; consequently, we cannot be held responsible for any extraordinary events that may occur there.
Personal accident insurance. Exclusions
The insurance provides cover exclusively for accidents occurring in the course of work. By definition, an accident is: a bodily injury resulting from a violent, sudden, fortuitous, external and unintentional event, which gives rise to any of the cover provisions underwritten and expressly included in the Special Conditions of our policy.
The following, amongst others, are expressly excluded:
– Accidents resulting from the deliberate use of drugs, narcotics or alcoholic drinks.
– Self-harm, whether caused consciously or unconsciously.
– Illnesses of any kind, including heart attacks and strokes.
– Heatstroke, frostbite or other effects of atmospheric temperature, unless they result from an accident.
– Cases of food poisoning caused by the ingestion of foodstuffs in general.
If you wish, you can ask us for full details of our policy by email.
Basic rules of conduct
For the safety of all participants, the instructions given by the organisation’s guides or instructors must be followed at all times. Failure by any participant to comply with these instructions may result in their exclusion from the activity, without any refund being due. Our staff may also decide that a registered participant is not authorised to take part in an activity, in the interests of the general safety of the group and the safety of the person in question. In such cases, no refund will be given, as this person has taken up a place that can no longer be sold.
Photographs taken along the routes:
Our company occasionally takes photographs during our activities in which our customers appear. These images are our property and may be used for promotional purposes across various media (posters, leaflets, our website, social media, etc.). Our company reserves the right to use these images without having to give prior notice to our customers. If any customer does not wish to appear in the photographs or does not want us to use their image, they must inform us of this before the start of each event. A special case applies to images featuring minors; in such cases, we will always seek prior authorisation before publishing any material in which a minor’s face is visible.
How do I contact you if I have any queries or in an emergency?
You can usually find full details of the activities on our website, www.elcardon.com
You can also contact us:
- WhatsApp: (+34) 613 23 11 45
- Email: info@elcardon.com
- You can also visit us at our office at the Meliã Hacienda del Conde Hotel, Buenavista del Norte. (Monday to Friday, 9 am to 2 pm)
Registration for the activity ALWAYS implies that you are aware of and ACCEPT these terms and conditions.